FAQs

1. How do I place an order?

Browse our products, add your selected items to the cart, and checkout securely on our website.

2. What payment methods are accepted?

We accept Visa, MasterCard, American Express, PayPal, and other secure payment options.

3. How long does shipping take?

We offer free standard shipping within the UK, typically delivered within 5–8 business days after processing.

4. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email to monitor your delivery.

5. What is your return policy?

Most items can be returned within 14 days if unused and in original condition. See our Return & Refund Policy for details.

6. How do I contact customer service?

You can reach us by phone at 01708926856 or email at dravienshop@gmail.com during business hours.

7. Do you ship internationally?

Currently, we only ship within the United Kingdom.

8. What should I do if I receive a damaged or wrong item?

Please contact us immediately with your order details so we can assist you with an exchange or refund.